The platform for the modern reader market

Customers, contracts, products and billing on a shared data foundation.

REACH Core forms the central foundation of the entire platform. Customers, contracts, products, prices, payments and billing are managed on a shared data foundation and are available in real time to all authorised departments.

Changes to a subscription are automatically taken into account in downstream processes. Customer service, sales, invoicing and logistics always work with the same current information, avoiding duplicate data maintenance and inconsistent data states.

This creates a reliable foundation for efficient processes, well-founded decisions and a modern reader market without media breaks.

At a glance

✓ Manage customers & contracts centrally

✓ One data foundation for all teams

✓ Control billing in an integrated way

✓ Process changes in real time

✓ Less duplication & fewer errors

Automated workflows for greater efficiency and transparency.

Recurring processes in the reader market often cause manual effort, media breaks and unnecessary processing times. Cancellations, suspensions, complaints or payment events often have to be processed across multiple systems and departments.

REACH Flow automates these processes and connects the teams involved via an integrated workflow. Tasks are automatically forwarded, rules centrally controlled and process steps transparently documented.

This shortens processing times, reduces sources of error and enables departments to flexibly adapt workflows to new requirements without needing individual software development for every change.

At a glance

✓ Automate processes

✓ Integrated workflows

✓ Less manual work

✓ Flexibly adaptable workflows

✓ Full process transparency

Connect systems and data without media breaks

In many media houses, shop systems, customer portals, payment providers, delivery solutions and other applications are connected via individual interfaces. This often leads to high maintenance effort, delayed data flows and limited flexibility for future extensions.

REACH Connect creates the foundation for a connected and future-proof system landscape. Data, processes and external systems are connected in real time via standardised APIs and integrations. Information is therefore available exactly where it is needed in the respective process.

Existing applications can be integrated step by step without requiring a complete replacement of existing systems. This creates a modern architecture that can be flexibly adapted to new requirements.

At a glance

✓ Connect systems seamlessly

✓ Exchange data in real time

✓ Integrate shops & portals

✓ Fewer exports & imports

✓ Scale in a future-proof way

Greater relevance, stronger customer loyalty and measurable sales success.

Sustainable growth in the reader market does not come solely from new subscribers, but above all from long-term customer relationships. For this, publishers need a complete overview of contacts, contracts, interactions and campaigns.

REACH CRM combines customer information, contract histories and communication activities on a shared data foundation. Target groups can be segmented and addressed in a targeted way based on current customer, contract and usage data.

Marketing, sales and service teams work with the same information and can efficiently control campaigns, reactivation measures and customer loyalty programmes. This creates the foundation for more relevant offers, better customer experiences and measurable development of the reader market.

At a glance

✓ Manage customers centrally

✓ Segment target groups precisely

✓ Control campaigns in a targeted way

✓ Strengthen customer loyalty

✓ Keep the customer lifecycle in view

Control logistics efficiently and sustainably optimise delivery costs.

Delivery is one of the most cost-intensive processes in the reader market. At the same time, districts, routes and customer requirements change daily due to new orders, relocations, suspensions or cancellations.

REACH Delivery connects subscription events directly with districts, routes and delivery orders. Changes are automatically incorporated into operational planning, so that all parties involved always work on a current data foundation.

Through intelligent planning functions and AI-supported optimisation, delivery districts, routes and capacity utilisation can be continuously improved. This reduces manual planning effort, increases transparency and supports economical control of the entire publishing logistics.

At a glance

✓ Connect subscription & delivery processes

✓ Update routes automatically

✓ Manage districts centrally

✓ Optimise delivery with AI

✓ Reduce effort and costs

Well-founded decisions based on current data.

In many media houses, reports and analyses are still created manually and information is compiled from different systems. This takes time and makes it difficult to react quickly to changes in the reader market.

REACH Insights provides operational and strategic key metrics centrally and role-based. Dashboards and automated reports deliver current insights into subscriptions, revenues, cancellations, payment behaviour, sales activities and delivery quality at any time.

Anomalies, trends and developments become visible at an early stage, without data first having to be compiled in Excel or other analysis tools. Teams receive exactly the information they need for their daily decisions.

This creates a transparent data foundation for management, sales, customer service and logistics – with less effort and significantly greater timeliness.

At a glance

✓ Individual dashboards

✓ Automated reporting

✓ Key metrics at a glance

✓ Identify trends & risks

✓ Data instead of gut feeling

Identify problems before they have an impact.

Modern system landscapes consist of numerous processes, interfaces and data flows. Errors often remain undetected for long periods and only become visible once they have already affected customers, employees or downstream processes.

REACH Guard continuously monitors business processes, interfaces and data quality in the background. Anomalies, faulty transmissions or inconsistent data are automatically detected and reported to the responsible teams.

Transparent audit logs enable changes, process steps and decisions to be traced at any time. In this way, REACH Guard helps media companies minimise risks, improve data quality and ensure secure operation of the entire platform.

At a glance

✓ Monitor processes automatically

✓ Detect errors early

✓ Inform teams automatically

✓ Trace changes

✓ Greater security & control

AI support where it creates real value.

REACH Copilot supports employees directly within their daily work processes. Rather than operating as a separate system or additional chatbot, the Copilot uses the context of each transaction and provides support exactly where information, recommendations or automation are needed.

The AI prepares information, identifies anomalies, forecasts developments and assists with customer communication. Decisions always remain with the responsible employees. REACH Copilot delivers the necessary information so that teams can work faster, more confidently and with greater insight.

As the platform's central AI component, REACH Copilot combines various intelligent capabilities that are directly integrated into existing processes and provide daily relief.

At a glance

✓ Relieve employees in a targeted way

✓ Make faster decisions

✓ Identify anomalies early

✓ Automate communication

✓ Retain control at all times